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FAQ

  • Q How do I send my lamp information for quotation?

    A

    You can send lamp photos, drawings, or specifications via email or WhatsApp. The most useful information includes lamp code, machine model, voltage, wattage, total length, heating length, and connector structure.

    We will evaluate the structure and respond with a suitable replacement solution and quotation.

  • Q Do you provide samples for testing?

    A

    Yes, sample production can be arranged for testing and validation before mass production. This is especially recommended for new replacement projects or non-standard lamp structures.

  • Q What is the typical lead time for replacement IR lamps?

    A

    Lead time depends on specification complexity and quantity. For standard replacement structures, production is usually faster. For fully customized lamps, lead time depends on coating type, tube structure, and connector requirements. After confirmation, we will provide a clear delivery schedule.

  • Q Can you support repeat orders for the same lamp?

    A

    Yes. Once a replacement specification is confirmed, we can record it as a fixed production reference. This allows fast repeat ordering for maintenance teams, distributors, and equipment operators without rechecking all technical details every time.

  • Q How do you confirm a replacement before production?

    A

    We follow a structured confirmation process:

    Step 1: Customer sends lamp photo, code, machine model, or drawing
    Step 2: We review dimensions, electrical parameters, coating, and connector structure
    Step 3: Engineering confirms feasibility and matching structure
    Step 4: Quotation and production plan are provided
    Step 5: Sample or batch production is arranged after confirmation

    This process ensures correct replacement before manufacturing starts.

  • Q Are replacement IR lamps standard products or custom-made?

    A

    Most replacement IR lamps are custom-made based on existing specifications. Some common models may be produced in batches for faster delivery, but in most cases we manufacture according to lamp code, sample, drawing, or technical data provided by the customer.

    This approach ensures higher compatibility and reduces installation risks.

  • Q Can wiring and connectors be customized?

    A

    Yes. We can customize lead wire length, lead wire direction, connector type, ceramic end caps, and terminal structure according to your original lamp or installation requirements. This ensures the replacement lamp can directly fit into your existing heating system without modification.


  • Q Can you replace lamps from brands like Heraeus, Fostoria, or Tempco?

    A

    Yes. YFR supports replacement inquiries for infrared lamps used in systems originally supplied with brands such as Heraeus, Fostoria, Tempco, Philips, Roland, Solaira, Helios, Italquartz, Eltosch Grafix, Anderson Thermal, DryStar, and other industrial heating equipment suppliers.

    However, compatibility is not determined by brand name alone. Final confirmation is based on actual lamp structure, dimensions, and electrical specifications.

  • Q What information is needed for replacement?

    A

    To confirm a replacement IR lamp, please provide as much of the following information as possible:

    • Original lamp code or label (if available)
    • Machine brand and model
    • Lamp photo from different angles
    • Total length
    • Heating length
    • Voltage
    • Wattage
    • Tube diameter or structure type (single tube / twin tube)
    • Coating type (gold, semi-gold, clear, ruby, white, etc.)
    • Connector type
    • Lead wire length
    • Lead wire direction
    • Installation position or application equipment

    The more details you provide, the faster and more accurate the replacement confirmation will be.

  • Q Can you replace IR lamps without an original part number?

    A Yes. YFR can support replacement even if you do not have a part number. In many cases, we can identify the correct infrared lamp based on lamp photos, machine model, installation position, voltage, wattage, dimensions, connector type, and lead wire structure. Clear photos from different angles are usually enough for initial evaluation.
  • Q Are you a factory or trading company?

    A Yinfrared is a factory, we are professional manufacturer of infrared heater.
  • Q Where is your factory? Can I visit your factory?

    A
    We're in city Huaian, middle of China. It's 1 hour by train from Shanghai, 2 hours by plane from Guangzhou.
     
    You are warmly welcome to our factory, we will be happy to show you our production, QC, warehouse, etc.
  • Q Can I have samples? Is it free?

    A
    Yes, we are happy to offer samples for you to check and test.
     It depends on sample quantity and product model.
     We will confirm with you whether it's free sample or not.
  • Q What is your term of delivery?

    A We accept FOB, CIF, EXW etc. Please choose the one which is the most convenient and cost effective for you.
  • Q What about the lead time for mass production?

    A It depends on the order quantity and the season you place the order. Generally speaking, the lead time of MOQ is about 7-15 days. We suggest that you start inquiry at least two months before the date you would like to get the products at your country.
  • Q Do you offer guarantee for the products?

    A
    Yes, it must be. We guarantee 2 years for heaters and 5000-8000 hours for infrared heater.
  • Q What type of payment do you accept?

    A T/T.WEST UNION.PAYPAL.CREDIT CARD.
  • Q Is it OK to print my logo on product?

    A
    Yes, it's possible. But please kindly note that we have MOQ request for different products.
  • Q Can you do the design for us?

    A Yes. We have a professional team having Good experience in box design and manufacturing. Just tell us your idea and we will help to carry out your ideas into perfect packing boxes. It does not matter if you do not have someone to complete files. Please send us high resolution images, your logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.

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YFR Infrared Heating
YFR is an industrial infrared heating manufacturer specializing in custom quartz IR lamps, replacement infrared lamps, gold reflector emitters, heating modules, and control systems for printing, coating, PET blow molding, paint curing, plastic forming, and industrial drying equipment.

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